Privacy Policy for Soulmate Drawing

Introduction

This Privacy Policy explains how Soulmate Drawing collects, uses, stores, and shares personal information when you browse our site, create an account, place an order, generate content, or contact support. We aim to collect the minimum information required to run the service and fulfill purchases.

Information We Collect

1. Birth and preference data. This may include date of birth, time of birth, birthplace, gender or preference selections, and optional style or prompt notes.
2. Account data. This may include email address, login credentials, and account-related identifiers if you sign in or create an account.
3. Order and payment data. This includes order IDs, product IDs, payment status, amount, and billing-related metadata. Payment card data is processed by our payment providers and is not stored by us in full.
4. Generated assets. This may include sketches, portraits, chart summaries, uploaded source images, and related download or claim records.
5. Usage and device data. This may include browser type, device type, pages visited, clicks, interaction events, cookie preferences, approximate technical diagnostics, and similar analytics information.
6. Support and feedback data. If you contact us, we may keep your email address, message contents, feedback, and related order context.

How We Use Information

• Provide, personalize, and deliver our products and services.
• Process payments, create orders, and manage entitlements or usage credits.
• Generate sketches, portraits, figurines, and related outputs you request.
• Authenticate users and maintain account security.
• Respond to support requests, claims, and feedback.
• Improve product quality, reliability, fraud prevention, and analytics.
• Comply with legal obligations and enforce our Terms of Service.

Cookies and Similar Technologies

We use essential cookies for core site functions and may use optional analytics or marketing cookies based on your consent choices. Cookie preferences may be stored locally on your device so we can remember your settings. You can change browser cookie settings or revisit our consent controls where available.

Payment Processors and Service Providers

We use third-party providers to operate parts of the service. Based on the current implementation, this may include:

• Payment processing providers such as Creem and other processors used in checkout flows.
• Hosting, storage, and infrastructure providers.
• Analytics and diagnostics tools such as Microsoft Clarity and similar traffic measurement tools, where enabled.
• Email, support, and fraud-prevention service providers.

These providers only receive information reasonably necessary to perform services on our behalf and are expected to protect it under contractual or legal obligations.

Sharing and Disclosure

We do not sell your personal information. We may disclose information:

• To service providers that help us operate the site and fulfill orders.
• To payment providers to complete purchases, prevent fraud, or resolve disputes.
• When required by law, court order, or valid legal process.
• To protect the rights, safety, security, or property of users, the public, or Soulmate Drawing.
• As part of a merger, acquisition, financing, or asset transfer, subject to appropriate protections.

Retention

We retain personal information for as long as reasonably necessary to provide the service, maintain accounts, fulfill purchases, operate downloads or claims, comply with legal obligations, resolve disputes, and enforce our agreements. Some generated assets or order-related records may be retained longer than raw inputs so you can access purchased content.

Data Security

We use administrative, technical, and organizational safeguards designed to protect data against unauthorized access, alteration, disclosure, or loss. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

International Transfers

Our providers and infrastructure may operate in multiple countries. By using the service, you understand that your information may be processed in jurisdictions other than your own, subject to applicable legal safeguards where required.

Your Rights and Choices

Depending on your location, you may have rights to request access to, correction of, deletion of, restriction of, or export of your personal information, or to object to certain processing. You may also request account deletion or ask us to review support or order records associated with your email address.

To make a request, contact us at support@soulmatedrawing.org. We may need to verify your identity before processing your request.

If your request relates to billing, refunds, failed delivery, or a technical issue with a paid feature, you can use the same support channel. Refund eligibility is governed by our Terms of Service. If no paid result was produced because of a program or system failure, you may request a refund review. If a paid result was already generated or delivered, the order is generally not refundable.

Children and Minors

Soulmate Drawing is not intended for young children. If you are under the age required to consent under applicable law, you should use the service only with parent or guardian permission. If you believe a minor provided personal information without appropriate permission, contact us and we will review the request.

Third-Party Links

Our site may contain links to third-party websites or services. Their privacy practices are governed by their own policies, not this one.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date above. Material changes may also be communicated through the site, by email, or during checkout or account interactions where appropriate.

Contact Us

• Website: soulmatedrawing.org
• Email: support@soulmatedrawing.org